Shipping policy

Last updated: September 4, 2026

1. Shipping scope and zones (EU)

We ship exclusively within the European Union, from Barcelona (Spain). We do not ship to territories with special customs regimes or to PO boxes.

  • Mainland Spain
  • Balearic Islands
  • Portugal (mainland)
  • Central and Western Europe: Germany, Belgium, Denmark, Finland, France, Hungary, Italy, Luxembourg, the Netherlands, Poland, Czechia, Sweden
  • Eastern and Southern Europe, and the Baltic States: Bulgaria, Croatia, Cyprus, Slovakia, Slovenia, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Romania

Territorial exclusions: Canary Islands, Ceuta and Melilla, Azores, Madeira, DOM-TOM and similar territories, Austria, and incomplete addresses or PO boxes.

Destinations not listed / out-of-zone shipments

If you're interested in shipping to another destination, write to us at contact@cocolitos.eu and we'll let you know if we can enable it in the future. If enabled, any resulting taxes, duties, or customs procedures would be the recipient's responsibility.

2. Order processing and availability

  • We don't ship any order until payment is verified.
  • Shipping takes place once item availability is confirmed and payment is verified.
  • We process orders within 24–48 business hours of payment confirmation. Some items may require handcrafted preparation or be made to order — in that case, the preparation time shown on the product page takes precedence.

3. Carriers, delivery methods, and tracking

  • Shipments are usually made by courier to the address provided.
  • We offer 24h Express for mainland Spain (additional cost, subject to cut-off time and carrier availability).
  • Once your order ships, you'll receive an email with the tracking number.

4) Estimated transit times (from dispatch)

  • Mainland Spain: 2–4 business days
  • Balearic Islands: 3–5 business days
  • Portugal: 3–5 business days
  • Central and Western Europe: 3–7 business days
  • Eastern and Southern Europe, and the Baltic States: 5–10 business days
  • Bulky items/furniture: 7–15 business days (may require a delivery appointment)

Note: these timeframes are estimates and may be affected by carrier operations, holidays, or external incidents.

5) Rates and free shipping (B2C)

Shipping costs are calculated based on destination, weight/volume, and the chosen method. The final cost is shown at checkout before payment.

  • Mainland Spain: €6 on orders under €60. Free shipping on orders ≥ €60.
  • Portugal (mainland): €10 on orders under €100. Free shipping on orders ≥ €100.
  • Balearic Islands: €18 on orders under €100. Free shipping on orders ≥ €100.
  • Central and Western Europe: €25 on orders under €120. Free shipping on orders ≥ €120.
  • Eastern and Southern Europe, and the Baltic States: €35 on orders under €120. Free shipping on orders ≥ €120.

Conditions: free shipping applies per order and to a single address. Furniture and bulky items are excluded from free shipping. If, after a partial return, the final amount falls below the free-shipping threshold, we may deduct the actual cost of the original shipment from the refund (see our Return Policy).

6) B2B (distribution)

Shipping conditions for the professional channel are calculated by geographic zone and the volume/weight of the goods. The final cost is broken down at checkout before order confirmation.

  • Free shipping on B2B orders ≥ €300 (net amount), except furniture/bulky items.
  • For orders under €300, fixed rate by zone: mainland Spain €12; Portugal (mainland) €18; Balearic Islands €35; Central and Western Europe €45; Eastern and Southern Europe, and the Baltic States €55.
  • Standard delivery is kerbside; additional services (carrying upstairs, assembly, scheduled time slot) are quoted separately.
  • Large furniture or palletized goods are excluded from the €300 threshold and are quoted on request.
  • These conditions complement the B2B agreement — whatever is agreed in the order confirmation takes precedence.

7) Bulky items and furniture

  • Bulky items/furniture are excluded from free shipping.
  • Shipping is quoted on request, with kerbside delivery unless otherwise agreed.
  • The customer must ensure access and the presence of an adult at delivery. Special arrangements (lift, second handler) will be quoted separately.

8) Address changes, failed deliveries, and reshipment

  • An address change after dispatch may result in additional costs and/or delays.
  • If delivery cannot be completed due to repeated absence or an incorrect address, the parcel may be returned to us. We can reship it once the reshipment cost is paid, or, if you'd rather cancel, we'll apply our Return Policy.

9) Receipt, damage, and issues

Please check your parcel upon receipt. If you notice visible damage, note it on the delivery note (e.g. "damaged" or "pending review") and take photos of the inner and outer packaging and the item.

To speed things up, contact us within 48–72h of delivery with your order number and evidence. In case of a defect/damage or a Cocolitos error, we'll cover the return or replacement costs, in line with consumer law.

10) 30-day delivery and transfer of risk (EU regulation)

  • Unless otherwise agreed, if no timeframe is specified, we'll deliver within a maximum of 30 days from purchase.
  • Risk transfers to you when you, or a third party you've designated, take physical possession of the goods. If you choose your own carrier (not offered by Cocolitos), risk may transfer upon handover to that carrier.

11) Packaging sustainability

We comply with the EU Packaging and Packaging Waste Regulation (PPWR), in force since August 2026 — we fit each box to the actual size of the product, with no unnecessary empty space, and prioritize recyclable materials throughout our packaging. To reduce our environmental footprint, we may combine shipments from the same order whenever possible.

12) Contact

Questions about your shipment? Write to us at contact@cocolitos.eu with your order number.